FAQ's

DELIVERY

What if access to my property is a problem?

Depending on location, we can conduct a site visit prior to delivery.

Email enquiries@charlottejamesfurniture.com if you have a query about access to your property.

Can you take away the old furniture for me?

This isn’t a service we currently offer.

Do you have a standard delivery charge?

Delivery is dependent on location and quantity, and will be provided on a case by case basis.

Do Charlotte James Furniture deliver at the weekends?

Unfortunately we only deliver during weekdays. You will be notified in advance of a delivery taking place.

I don’t live near Edinburgh. How can I work with you?

Please contact our sales and showroom team

Where can Charlotte James deliver furniture to?

Charlotte James delivers throughout Scotland, the UK and internationally. For some UK deliveries, we will arrange these by a separate carrier. We can also arrange shipment for customers living abroad. Email enquiries@charlottejamesfurniture.com if you have any questions.

FURNITURE

What are frames made of?

Each piece of Charlotte James furniture is made using the finest kiln-dried hardwood, with frames glued and screwed.

What are cushions filled with?

For each upholstered piece of furniture on the website, we have specified our recommended cushion fillings. These include feather wrapped foam, luxe feather wrapped foam, feather and down, fibre and foam-dacron wrapped cushions.
We do, however, understand that cushion fillings are dependent on individual comfort preferences. Please contact us if you wish to discuss your requirements.

Can I order wood samples?

We are happy to send wood samples in the post to you for no extra cost. You can see the range we have available on our website, here.

Can items be purchased directly from stock?

Occasionally we have items in storage that have been used for display. For details, please contact enquiries@charlottejamesfurniture.com

Do Charlotte James Furniture make bespoke furniture?

Bespoke pieces can be considered on a case by case basis, depending on the size and shape of the piece required. We believe that our range is comprehensive but understand personal preferences vary. Should you wish to adjust a design to suit practical or aesthetic requirements, or request a design to be made, we will do our best to accommodate. Email enquiries@charlottejamesfurniture.com for more details.

MATERIALS

Do you offer a set range of fabrics?

Yes, we offer a set range of in-house fabrics made in the Scottish Highlands. Alternatively, you are welcome to specify COM fabrics.

Am I able to order fabric samples?

Yes, we can order samples for you if we hold an account with the company.

Can I change the finish on a standard product?

Each individual piece of furniture has a different finish. These can include deep buttoning, fluting, panel stitching, piping, studding and pulled buttoning. If you would like the finish on a piece of furniture to be adjusted, we are happy to advise on suitability. Email enquiries@charlottejamesfurniture.com to find out more.

Can I change the wood finish on any piece of furniture?

Yes, we have a range of wood finishes available, here. Different finishes can be chosen at no extra cost.

ORDERING, ACCOUNTS AND PAYMENTS

Do you have retail prices?

No, Charlotte James Furniture is trade-only.

How long are quotes valid for?

Quotes are valid for 6-months from the date supplied.

How can I set up an account?

New customers should email enquiries@charlottejamesfurniture.com to request a trade application form.

How do I place an order?

Account holders should email their nominated Account Executive. Orders can be placed over the phone or via email.

What payment methods do you accept?

We accept credit/debit cards or payment via bank transfer.

VISITING CHARLOTTE JAMES FURNITURE

Do I have to make an appointment to visit the Showroom?

Yes – in order to ensure a member of the Sales team is free to meet you, booking in advance is advised.

Do you have all items on display in your Showroom?

Unfortunately we do not have all items featured in our brochure and on the website on display. We do, however, have a wide range of furniture to demonstrate different finishes and styles.

Can I visit the Showroom if I’m a retail customer?

Unfortunately the Showroom is only open to trade clients and their customers.